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Policies & FAQS

How long does shipping take?

Once we have received your order online, domestic (UK) shipping will take no longer than 5 working days. Please allow approximately 2 weeks for international shipping. All orders will be sent by Royal Mail.

Do you ship internationally?

Yes we do! Please get in touch if you have any further questions about this! 

Do you support giveaways and promotions?

Yes of course! We would look at this on a case by case basis. If you are interested doing this please just pop us an email on: theechoesofherheart@gmail.com

I have received a damaged product!

So sorry about that! Please send an email to theechoesofherheart@gmail.com with an image of the damaged item within 2 weeks of receiving the product to qualify for a replacement.

Returns policy

All sales are final. We do not accept returns on orders. Please read the product description thoroughly before purchasing the item. If you have any questions before purchasing, please contact me at  theechoesofherheart@gmail.com and I would be more than happy to help!

Can I send a personalised note with my order?

Unfortunately  we are unable to accommodate personal notes on orders at this time. 

Can I cancel my order?

If you wish to cancel your order please email us at: theechoesofherheart@gmail.com with the following details: your name, order number, and confirmation of cancellation.

Please note that once an order is shipped it cannot be cancelled.

Can I change my shipping address for the order?

Please please double check your contact and shipping details before making your order. If you do notice a mistake once you have made an order please get in touch with me right away and I will do my best to amend your order if possible.